Privacy Policy

This is the privacy notice of Clear Flow Water Limited. In this document, “we”, “our”, or “us” refer to Clear Flow Water Limited. Our registered office is at Unit 44, Blue Chalet Industrial Park, West Kings Down, TN15 6BQ.

Introduction

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Our policy complies with UK law as implemented, including the requirements of the UK General Data Protection Regulation (UK GDPR). The law requires us to tell you about your rights and our obligations regarding the processing and control of your personal data. We do this by requesting that you read the information provided at www.knowyourprivacyrights.org.

What we collect

We may collect the following information:

Name
Contact information including email address and telephone number
Other information relevant to customer enquiries and or services

What we do with the information we gather

We require this information to understand your needs and provide you with better service, and in particular for the following reasons:

Internal record keeping
We may periodically send emails about our services or other information which we think you may find relevant, using the email address which you have provided
From time to time, we may also use your email address to contact you for research or feedback purposes

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites that we feel may be of interest to visitors. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. These sites are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to the website in question.

Controlling your personal information

We will not sell, distribute, or lease your personal information to third parties unless we are required by law to do so.

You may request details of the personal information which we hold about you under UK data protection legislation.

If you believe that any information we are holding about you is incorrect or incomplete, please contact us as soon as possible. We will promptly correct any information found to be incorrect.

Access to your personal information

To obtain a copy of any personal information that is not provided on our website, you may send a request to office@clearflowwater.co.uk.

After receiving the request, we will tell you when we expect to provide the information and whether we require any fee for providing it.

Removal of your information

If you wish us to remove personally identifiable information, you may contact us at office@clearflowwater.co.uk. This may limit the service we are able to provide to you.

Verification of your information

When we receive any request to access, edit, or delete personally identifiable information, we will take reasonable steps to verify your identity before granting access or taking action. This is necessary to safeguard your information.

Use of site by children

We do not sell products or provide services intended for children, nor do we market to children. If you are under 18, you may use this website only with the consent of a parent or guardian.

How you can complain

If you are not satisfied with our privacy policy or have any complaints, you should contact us by email at office@clearflowwater.co.uk.

If a dispute is not resolved, we hope you will agree to attempt resolution through good faith discussion or mediation.

If you are dissatisfied with how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office. This can be done via the ICO website.

Retention period for personal data

Except as otherwise stated in this privacy notice, we retain personal information only for as long as required:

To provide the services you have requested
To comply with legal obligations, including tax requirements
To support a legal claim or defence

Compliance with the law

This privacy policy has been prepared to comply with applicable UK law. If you believe it does not satisfy the legal requirements of your jurisdiction, please contact us.

Review of this privacy policy

We may update this privacy notice from time to time. The version applicable to you is the one published on our website at the time of use. We recommend printing a copy for your records.

If you have any questions regarding this privacy policy, please contact us.

This document was last updated: [update to current date]